Auditorium Theatre Rules
The Auditorium Theatre, located at 50 East Ida B. Wells Drive in Chicago, Illinois 60605, is a historic landmark and premier performing arts venue managed by Roosevelt University. Opened in 1889, it hosts a wide array of events, from Broadway shows and concerts to dance performances and lectures. To ensure a safe, enjoyable, and inclusive experience for all patrons, the theatre enforces a set of rules and policies. This guide provides an in-depth overview of key policies, drawing from official venue guidelines. Attendees are encouraged to review event-specific details, as some productions may have additional requirements. Always check the official website or contact the box office for the latest updates. Understanding these policies helps prevent disruptions and enhances your visit to this iconic Chicago treasure.
Accessibility
The Auditorium Theatre is committed to providing an accessible environment for all guests, in compliance with the Americans with Disabilities Act (ADA). Wheelchair-accessible seating is available in multiple areas, including the orchestra level, with companion seating nearby. Elevators provide access to all floors, and accessible restrooms are equipped with grab bars and ample space. Assistive listening devices, such as FM systems and induction loops, are offered free of charge at the coat check; request them upon arrival.
For those with visual impairments, audio-described performances are scheduled for select shows, and large-print programs can be requested. Sign language interpretation is available for certain events with advance notice – contact the accessibility coordinator at least two weeks prior.
The venue also offers sensory-friendly performances for neurodiverse individuals, featuring adjusted lighting and sound levels. Patrons requiring accommodations should email [email protected] or call (312) 341-2300.
Arrive early to allow time for assistance, and note that accessible parking is available in nearby lots with validation.
Animals & Service Dogs
Only service animals are permitted inside the Auditorium Theatre, as defined by the ADA. These are dogs (or miniature horses in some cases) individually trained to perform tasks for individuals with disabilities, such as guiding the visually impaired or alerting for medical conditions. Emotional support animals, therapy animals, or pets do not qualify and are not allowed.
Service animals must remain under the handler’s control at all times, typically on a leash or harness, and should not block aisles or disturb other patrons. If the animal behaves disruptively (e.g., barking excessively), staff may ask for its removal. Owners are responsible for the animal’s waste disposal; relief areas are not provided inside, so plan accordingly.
Upon entry, inform security of the service animal for smooth processing. The policy ensures a safe environment while accommodating those with disabilities – violations may result in denied entry. For questions, contact the venue in advance.
Age Requirements
Age policies at the Auditorium Theatre vary by event, but generally, children under the age of 5 are not admitted to most performances to maintain a suitable atmosphere, especially for shows with mature content. For family-oriented events, such as holiday shows or children’s productions, younger attendees may be allowed, but lap seating is prohibited – everyone must have a ticket and occupy their own seat. Minors under 18 must be accompanied by an adult for all events.
Some performances, like certain concerts or plays with explicit themes, may have a minimum age of 13 or 16; check the event listing on the website. Booster seats are available on a first-come, first-served basis for children who meet height requirements. Parents should consider the show’s content rating – e.g., PG-13 equivalents – and prepare children for live theatre etiquette, such as remaining seated and quiet. Failure to comply may lead to removal without refund.
Bag Policy
To enhance security and efficiency, the Auditorium Theatre enforces a clear bag policy similar to many venues. Bags must be clear plastic, vinyl, or PVC and no larger than 12″ x 6″ x 12″. Small clutch purses (up to 4.5″ x 6.5″ x 2″) are allowed without being clear. All bags are subject to inspection upon entry; non-compliant items must be returned to vehicles or checked at nearby facilities (no on-site storage). This policy reduces wait times at security checkpoints and minimizes risks. Medical bags or baby bags are exempt but will be tagged and inspected.
Pro tip: Travel light to avoid delays – consider using digital tickets and minimal essentials. The policy is strictly enforced for all events, promoting a safer environment amid rising security concerns.
Entry and Security
Entry to the Auditorium Theatre begins 90 minutes before showtime, with doors closing promptly at curtain. All patrons must pass through metal detectors and bag checks; expect pat-downs if necessary. Re-entry is not permitted once you exit, so plan accordingly for intermissions. Tickets are scanned electronically – have mobile or printed versions ready. For safety, the venue uses advanced screening technology, including Evolv touchless systems at main entrances. Prohibited behaviors include running, pushing, or loitering in aisles.
In emergencies, follow staff instructions and use designated exits. Security personnel are trained in de-escalation and crowd management; report any concerns immediately. This comprehensive approach ensures a secure experience, especially in a high-traffic urban setting like downtown Chicago.
Food, Drink & Alcohol
Outside food and beverages are prohibited to maintain cleanliness and comply with health regulations. Concessions are available in the lobby, offering snacks, soft drinks, and alcoholic beverages for those 21+ (ID required). Alcohol service ends at intermission or 30 minutes before the show’s conclusion to promote responsible consumption. Water fountains are accessible, and bottled water can be purchased. For premium experiences, some events offer VIP lounges with catered options – check your ticket tier. Spillage in seating areas is a common issue; use cup holders and avoid eating during performances. The policy supports the venue’s historic preservation by preventing damage from spills or debris. Non-alcoholic options are plentiful, ensuring inclusivity for all ages and preferences.
Payment Options
The Auditorium Theatre accepts a variety of payment methods for tickets, concessions, and merchandise. Credit and debit cards (Visa, Mastercard, American Express, Discover) are preferred, with contactless options like Apple Pay and Google Pay available for faster transactions. Cash is accepted but discouraged due to limited change availability – ATMs are not on-site, so bring exact amounts or use cards. Online ticket purchases via the official website or authorized partners like Ticketmaster require secure payment gateways. Group sales and subscriptions may offer installment plans.
For accessibility, Braille menus aren’t standard, but staff can assist with transactions. This cashless-leaning policy streamlines operations and reduces theft risks in a busy venue.
Photography and Recording
Photography, video recording, and audio capture are strictly prohibited during performances to respect artists’ rights and prevent distractions. This includes cell phones, cameras, and any recording devices – ushers will intervene, and repeat offenders may be ejected. Pre-show lobby photos are allowed, but flash is discouraged. Some events permit non-flash photography during bows or encores, announced on-site. Professional media must obtain prior approval. The policy protects intellectual property and maintains immersion for audiences. Violators risk device confiscation until show’s end. To capture memories ethically, purchase official merchandise or programs instead.
Prohibited Items
A extensive list of prohibited items ensures safety: weapons (firearms, knives, pepper spray), explosives, illegal substances, laser pointers, large signs, noisemakers, drones, and professional camera equipment. Umbrellas must be checked at coat check (free service). Backpacks, large bags, and outside food/alcohol are banned. Vaping devices and e-cigarettes fall under smoking prohibitions. Medical exceptions require documentation. Items left unattended will be discarded. This zero-tolerance policy aligns with Chicago ordinances and prevents hazards in the theatre’s dense seating.
Smoking Policy
The Auditorium Theatre is a smoke-free venue, prohibiting smoking, vaping, and e-cigarettes indoors and within 15 feet of entrances per Illinois law. Designated outdoor smoking areas are not provided; patrons must exit to public sidewalks, but re-entry is forbidden. This includes marijuana, even with medical cards, due to federal restrictions on the property. The policy preserves air quality in the historic building and protects patrons with respiratory sensitivities. Violations result in immediate removal. For longer events, plan nicotine alternatives to avoid missing parts of the show.